FAQs

If you’re able to volunteer at Ascendio, please fill out our Volunteer Interest Form or email the Volunteer Coordination Squad at volunteers@hp2012.org and let her know to make sure you hear about opportunities. [top | section top]

How can I volunteer to help out on-site at Ascendio?
Fill out our Volunteer Interest Form or email to volunteers@hp2012.orgto get on the list of volunteers! We need all kinds of people to help us at Ascendio. Some jobs are:

• Prefects make sure that formal programming is running smoothly and on time. This job involves sitting in the back of programming rooms and warning presenters when their time is almost up, then helping them pass mics around and making sure questions run smoothly. It is probably best done by somebody who is not intimidated by speaking in front of groups of people!
• Security volunteers check badges, take tickets, and make sure that people queue neatly for any queue-able events. They are primarily there to ensure that our convention space is safe for the attendees, and they communicate with hotel security for any issues that might arise. This is a highly mobile job.
• Registration volunteers help check people into the conference and get them safely on their way. This job can more or less be done from behind a desk, and requires a lot of one-on-one interaction with individual attendees.
• Meet-and-greet volunteers answer questions – all kinds of questions! If you’re interested in learning more about how HPEF conferences work behind the scenes, especially if you are interested in filling a Chair or Assistant Chair job in future, this is for you.

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Will there be a discount for volunteers?
We’re sorry, but no, as this is our final HP fan event. However, all volunteers will be invited to a team-building event on Thursday, July 12, 2012 as we get started on the event setup. [top | section top]

Will there be any other perks for volunteers?
Yes. Every year we have a volunteer room with snacks for volunteers, which also can serve as a chill-out space for volunteers who are getting overwhelmed by the con. Plus, there’s a welcoming snack-fest and a farewell dessert get-together for all volunteers. [top | section top]

When are the volunteer orientations at Ascendio?
We aren’t sure yet, but there will definitely be one on Wednesday, at least one on Thursday and at least one on Friday. [top | section top]

• What is the official hotel of Ascendio?
• Do I have to stay at the official hotel?
• Are there any benefits to staying at the official hotel?
• How many people can stay in a room at the official hotel?
• I am under 21. Can I still stay at the official hotel?
• Is the official hotel accessible to people with disabilities?
• I’m coming in for a few extra days. Can I stay in the official hotel at the discounted rate for additional nights?
• Which airport should I fly into?
• How can I get to the hotel?

What is the official hotel of Ascendio?
The Loews Portofino Bay Hotel at Universal Orlando® is the official hotel of Ascendio. The Portofino Bay Resort is open for room reservations! Whether you’re ready to register now or not, you can reserve your room(s) by visiting their website, calling the hotel at 866-360-7395, or faxing 407-503-9258. If you call or fax the hotel, you must provide them with our code – HPEF-ASCENDIO – or you will not be able to make a reservation at our fantastic rates. The website does not display properly on all  mobile devices, so if you need to, enter this code – GQC7A1 - and you should be able to make your reservation via iPhone or Safari for Android.The standard room rate – which is good on any night between July 8 and July 19, 2012 – is $210 plus tax for single-double-triple-quad occupancy. We also have Deluxe rooms available for $265 plus tax for single-double-triple-quad occupancy; the Deluxe rooms feature elegantly appointed accommodations and extra living space including a roomy bathroom with separate tub and shower. Some of the rooms include two Queen beds and a separate sofa-bed that pulls out to sleep one person. Suites are available at a 25% discount off the standard rates.  [top | section top]

Do I have to stay at the official hotel?
No, you do not. [top | section top]

Are there any benefits to staying at the official hotel?
Yes. First, Ascendio’s programming begins early and runs late. It can be inconvenient to get to and from our host hotel if you are staying elsewhere. Especially if you are cosplaying, it is very convenient to be able to simply go up to your room and change. The hotel is also convenient to the theme parks – it is a 15-minute free water taxi ride to reach the park entrance (water taxis come every 10-15 minutes), a 20-25 minute walk, or a 10-minute rickshaw ride (you must tip your rickshaw driver and this method is probably not possible for people with limited mobility, but it is fast and the drivers are extremely courteous). Your hotel keycard will serve as an Express Access Pass, allowing you to skip the lines at almost every ride in the Universal Orlando® parks. [top | section top]

How many people can stay in a room at the official hotel?
Four in standard rooms, five in some of the suites. [top | section top]

I am under 21. Can I still stay at the official hotel?
Yes, but you will need to make sure that there is at least one person over 21 staying in the same room with you. You will not be able to check into the hotel until your roommate that is “of age” (21 or older) is there with you. Please, please, please plan for this! [top | section top]

Is the official hotel accessible to people with disabilities?
Yes, the Loews Portofino Bay is ADA compliant. If you need an accessible room, please make sure you ask for one when you make your reservation with the hotel. Also, please remember that if you plan to bring a service animal, you will need to request a pet-friendly room. For more information about the accessibility of the conference in general, please make sure you check out our accessibility FAQs! [top | section top]

I’m coming in for a few extra days. Can I stay in the official hotel at the discounted rate for additional nights?
Yes. Our discounted room rate is good on any night between July 8 and July 19, 2012. [top | section top]

Which airport should I fly into?
The Orlando International Airport (MCO). [top | section top]

How can I get to the hotel?
There are many different options! If you rent a car, you will need to pay a self parking fee of $18 ($12 if you buy a discounted parking ticket from the event desk) per night. You can also take a cab from the airport, or you may choose to travel via Lynx bus or MEARS shuttle; click here for a coupon that’ll give you $3 off the MEARS round trip from the airport to our host hotels. [top | section top]

• How much is registration, and what does it include?
• Can I register my friends and family when I register myself?
• I am (or my child is) under the age of 13. Can I attend Ascendio?
• I am (or my child is) between the ages of 14 and 17. What do I need to do to attend Ascendio?
• My partner/friend/significant other/therapist/minister/whoever is going to accompany me to Orlando for Ascendio, but they don’t want to attend the whole conference. Can I buy them a ticket to any of the food events?
• May I purchase a one-day registration for more than one day?
• May I register at one level and upgrade later?
• Can I register now and add more items later?
• Can I pay for registration in installments?
• I have a one-day registration. May I add on a food event?
• Must I register for the Keynote Luncheon ahead of time?
• What about an Event in the Theme Parks?
• What is the Wands by Wands by Wizards? What is the Craft Faire?
• Do presenters get a special rate?
• Will there be a discount for volunteers?
• I have a large group that wants to attend together. Can we get a group rate?
• Can I transfer my registration to my friend?
• What if I register, but can’t attend?
• What is your privacy policy with regard to registration?
• I need to keep a strong division between my online and “real life” identity. Can I still attend Ascendio?
• Is it safe to give you my credit card information?
• Why does Ascendio cost so much compared to other cons?

How much is registration, and what does it include?
There are several levels of registration:

• A Thursday Day Pass costs $50. It gives you access to all convention space and all Wrock concerts on Thursday, and includes admission to all non-ticketed formal and informal programming on Thursday only. You are also able to purchase a ticket to our private park event –  Night of a Thousand Wizards 2 -  taking place on Thursday, July 12 from 8 PM until 1 AM.
• A Friday or Saturday Day Pass costs $75. It gives you access to all convention space and includes admission to all non-ticketed formal and informal programming on either Friday or Saturday. It also makes you eligible to purchase tickets for events that day, such as the Wand In Wand Revue, the Keynote Lunch, etc., and you are also able to purchase a ticket to our private park event -  Night of a Thousand Wizards 2 -  taking place on Thursday, July 12 from 8 PM until 1 AM.
• A Full Registration costs $225 through April 30, 2012 (11:59 PM EST), and the price goes up to $250 on May 1. It is the “regular” registration rate. It includes two feasts - the Welcome Breakfast on Friday, July 13, and  Leaving Brunch on Sunday, July 15 – as well as access to all convention space, and admission to all regular non-ticketed programming events from Thursday through Sunday. Full Registrants will also be eligible to purchase a ticket to Night of a Thousand Wizards 2 taking place on Thursday, July 12 from 8 PM until 1 AM.
• A Merlin’s Circle Registration costs $750. It includes every event from the first Wrock Concert on Thursday, through the Welcome Breakfast on Friday, to the Saturday Keynote Lunch and the Leaving Brunch on Sunday, July 15. Merlin’s Circle registrants are also invited to a reception with some of our Special Guests on Friday night and get preferred seating at all regular non-ticketed programming events from Thursday through Sunday (seats are released five minutes before each session’s scheduled start time). Best of all, this price includes admission to Night of a Thousand Wizards 2, which is taking place on Thursday, July 12 from 8 PM until 1 AM, as well as admission to our Wand by Wand Revue on Saturday. Merchandise is not included in the Merlin’s Circle, but everything else is covered! Update: All Team StarKid events are also included, but we request Merlin’s Circle registrants RSVP to the Team StarKid Panel and the Team StarKid Meet and Greet due to the limited space available.

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Can I register my friends and family when I register myself?
Yes, one person can register and pay for groups. There are a couple ways to do this in the Registration System. Simply click on “Register another person” when you see it. Be sure that you have a unique email address for each person being registered. The person who registers all members of a group will be the “primary” registrant and will pay for all the items in one transaction. Once you’ve registered, you can also invite your friends via Facebook, Twitter, or email. [top | section top]

I am (or my child is) under the age of 13. Can I attend Ascendio?
People under the age of 13 may not register for Ascendio. It is an event for adults, even though the Harry Potter books appeal to all ages. Registrants can purchase a ticket for a child under 13 to attend Night of a Thousand Wizards 2 on Thursday, July 12; please let us know if you wish to purchase more than one extra child’s ticket to NoaTW2.

Campo Portofino, a supervised children’s center at the Portofino Bay Resort, will be open from 5 PM until 1 AM during on Thursday, July 12, and from noon until midnight on Friday and Saturday; their rates are $15 per child per hour. All fees are paid directly to them, and reservations can be made this spring via the contact information at their website.Pre-mobile infants are allowed to attend any event if accompanying a parent who has a registration or additional ticket, but if the infant cries or is otherwise vocally disruptive, the parent is asked to take the infant out of the programming room. This has been our policy since one of our founding committee members brought her eight week old to Nimbus – 2003.Children under the age of 13 are allowed to accompany their parent(s) or grandparent(s) in the Vendor Room and Craft Faire, and will be allowed in the Common Room at certain, limited times. We have not yet decided if children under the age of 13 will be permitted to attend the Wand by Wand Revue and Fashion Show on Saturday, and children under the age of 13 are not permitted to attend programming sessions unless a parent, grandparent or legal guardian is presenting at said session.

I am (or my child is) between the ages of 14 and 17. What do I need to do to attend Ascendio?
People between the ages of 14 and 17 (also known as Underage Wizards) may attend Ascendio with a parent or chaperone. This chaperone must be registered for Ascendio as well. Chaperones who are not the parent or legal guardian of the child in question will be required to sign and have notarized a Chaperone Form, click her to find the form links. [top | section top]

My partner/friend/significant other/therapist/minister/whoever is going to accompany me to Orlando for Ascendio, but they don’t want to attend the whole conference. Can I buy them a ticket to any of the food events?
Yes. You can buy them a ticket to the Welcome Feast and/or the Closing Feast ahead of time, or add on a ticket to Night of a Thousand Wizards 2. [top | section top]

May I purchase a one-day registration for more than one day?
Yes. Currently we have day-pass registrations available for Thursday Only, Friday Only, Saturday Only, Thurs/Fri, Thurs/Sat, or Fri/Sat. When you register for a Day Pass, you will be directed to select which type of day pass on the Agenda page. Additional discounts or fees may apply depending on your selection. We are not offering a bundled set of day-passes for all three days because the cost of a Full registration is only $25 more than the cost of the three days separately, and it includes two amazing meals. [top | section top]

May I register at one level and upgrade later?
Yes. Before you upgrade, please email the registrar at registrar@hp2012.org for instructions. If you change your registration without contacting the registrar, you will be charged for the full amount of the new level or any other items you are purchasing. Similarly, if you cancel without contacting the registrar, your cancellation will be subject to fees and if you subsequently re-register, you will be charged the full rate again. The cancellation and refund policies can be found here. [top | section top]

May I register now and add more items later?
Yes. You must fully pay for any registration you are booking, but once you have booked, you can come back later and log in with your email address and password to add to or change your registration. Any items you add will be subject to availability and current pricing at the time of purchase. [top | section top]

Can I pay for registration in installments?
No, unfortunately, we can only accept full payment at the time you register. However, if you are purchasing more than one item, such as a Full Registration and a Night of a Thousand Wizards 2 ticket, you can pay for your registration first and come back to add the other items later (subject to availability, as answered above). You can also get a Day registration, then upgrade to a Full registration later (if we haven’t sold out). [top | section top]

I have a one-day registration. May I add on a food event?
Yes. When you register, you will have the option to add the Welcome Feast if you have a Friday Day-Pass, or the Keynote Luncheon if you have a Saturday Day-Pass. All Full and Day-Pass registrants can purchase a ticket to  Night of a Thousand Wizards 2 - our private park event – taking place on Thursday, July 12 regardless of the day the Day-Pass is for.  [top | section top]

Must I register for the Keynote Luncheon ahead of time?
Yes. The event is of a very limited size, and you need to register ahead of time in order to ensure your seat. [top | section top]

Our exclusive, private event -  Night of a Thousand Wizards 2 - will take place on Thursday, July 12, 2012, starting at 8 PM, and going until 1 AM (on Friday). Click here for more information and to buy a ticket! You can purchase a ticket with a Day Pass for either Friday or Saturday as well as with a Full Registration; tickets to our private park event are included with Merlin’s Circle registrations. In March of 2012, registrants will be able to purchase tickets for family and friends, so they can accompany you to the Park event (and get access to the Ascendio vendor room and be able to be a spectator at the Quidditch matches too).  [top | section top]

Wands By Wands By Wizards is our exclusive musical revue. It will feature performances by fans of Harry Potter-themed and inspired music, including Wrock covers, selections from HP-inspired musicals, filk, and more. The Craft Faire is an opportunity for amateur crafters to display and sell their products to other attendees at a set time during the weekend. The fee ONLY applies to people wishing to display and sell, NOT to attendees wishing to shop! [top | section top]

Do presenters get a special rate?
Regardless of when presenters register, their rate will be $225. [top | section top]

Will there be a discount for volunteers?
No, but Volunteers are invited to attend our Pre-Ascendio Set-Up Event on Wednesday, July 11. [top | section top]

I have a large group that wants to attend together. Can we get a group rate?
No. Our registrations are priced to cover our costs. [top | section top]

Can I transfer my registration to my friend?
No. There are no registration transfers whatsoever. If you wish to purchase a registration for a friend or family member, you can purchase a Gift Certificate here. [top | section top]

What if I register, but can’t attend?
You can cancel your registration by logging in with the email address and password you used to register and selecting “Cancel.” Fees will be applied and if you registered more than 120 days before cancelling, any refund fees owed to you will be mailed by check payment to the mailing address you provided. Please see our Refund Policy for more information. [top | section top]

What is your privacy policy with regard to registration?
We do not share personal information with any other organization. Read our Privacy Policy for details.

I need to keep a strong division between my online and “real life” identity. Can I still attend Ascendio?
It depends on what you feel comfortable with. We cannot guarantee that you will not be “outed” at Ascendio, but we will try to help you remain pseudonymous to the best of our abilities.You must register for Ascendio under your legal name. The registration form also asks you to specify a “badge name.” The badge name will appear on the front of your badge. Your legal name will be tied to your badge name in our internal files, which are confidential. It will also be printed on the back of your badge, which is not visible when you are wearing the badge. Thus, if you lose your badge, the person who finds it may be able to see your legal name – so hold on to it tightly! If this is not an acceptable risk for you, you may wish to reconsider attending the conference. Ascendio reserves the right to edit your badge name for length or, if necessary, for a PG-13 rating.If keeping your online and “real life” identities separate is an important consideration for you, you may also wish to review our Photography Policy. [top | section top]

Is it safe to give you my credit card information?
Yes. (Did you really think we would say anything else?) Seriously, though, your credit card information is processed through a secure server. Once the payment goes through, we do not have access to this information – we cannot look it up.We also accept PayPal payments through the registration system, so if you feel more comfortable with PayPal, you may choose that option. [top | section top]

Why does Ascendio cost so much compared to some other cons?
Ascendio is a smaller gathering than many (ComicCon, YaoiCon, etc), so we must cover overhead costs (space rental, food and beverage requirements, audio/visual needs, and processing fees) with fewer attendees. Furthermore, each Full registration includes two meals, with high quality food options, as well as a ticket to Saturday night’s To The Manor Ball. We choose to run our symposia this way because we think it provides the best possible experience for our attendees.If you have the means, choosing to sponsor an aspect of Ascendio (or donating money towards our costs) can help keep registration costs reasonable for everyone else. If you work for a corporation that provides matching funds to nonprofits, please note that HP Education Fanon, Inc., is a 501(c)(3).  [top | section top]

• What is HPEF’s policy on accessibility?
• I have an assistant, translator, or interpreter that I would like to accompany me to Ascendio. Can they attend for free or for a discounted rate?
• I will not be using steps at Ascendio, but rather using ramps, elevators, etc. What do I need to know?
• How accessible is the Ascendio program?
• How accessible are formal programming events?
• May I bring my service animal to Ascendio?
• What allergens might I encounter at Ascendio?
• I have dietary restrictions. Will there be anything that I can eat at Ascendio?
• What are some of the potential barriers to accessibility at Ascendio?

What is HPEF’s policy on accessibility?
We would like to make Ascendio accessible to everybody. While our host hotel is ADA compliant, we would like to provide any information that we can to make everyone’s con experience a positive one. Some potential barriers will remain, and we would like to be honest about these barriers, so that people can make their decisions in a fully informed way.The registration form for Ascendio asks you to disclose if you have special needs – particularly if you have a visual, auditory or mobility impairment, or some combination thereof. This field isn’t mandatory, but it does help us understand who’s going to be at Ascendio and what we might need. The best way to make sure that your questions are answered and your needs met, however, is to additionally email us at chairs@hp2012.org with any specific concerns you might have. We can’t always help, but we’ll certainly try. [top | section top]

I have an assistant, translator, or interpreter that I would like to accompany me to Ascendio. Can they attend for free or for a discounted rate?
Yes. Your companion may request a companion badge, which will allow them to be present anywhere in the con as long as you are with them. They will not be required to complete a separate registration to do this; rather, you will indicate their attendance on your own registration form. please contact us at registrar@hp2012.org to make sure that we’ve made note of your needs. Please note that the companion badge does not allow your companion to eat at any events – for that, you’ll need to purchase an add-on meal ticket. Furthermore, if you plan on attending the Night of a Thousand Wizards 2 private park event, the companion badge will allow your companion to attend the event, but they’ll need to purchase their own ticket into the park. [top | section top]

I will not be using steps at Ascendio, but rather using ramps, elevators, etc. What do I need to know?
While the Portofino Bay Hotel is ADA compliant, its layout sometimes makes ramp routes confusing. We will be adding a detailed guide to the Portofino Bay once we have completed our site visit in Fall 2011, and it will appear here and elsewhere on this site. [top | section top]

How accessible is the Ascendio program?
The program is available, printed, on-site. It typically features very small print and many complex illustrations. The conference website hosts PDF and HTML versions as soon as they become available, at least a week before the event. (These files are available at the event on USB jump drives.) Unfortunately, we cannot offer braille or large-print programs at this time. [top | section top]

How accessible are formal programming events?
Formal programming events have a row of seats in the front reserved for people with disabilities, whether those disabilities are visible or not. Microphones amplify each formal programming event, although raising or lowering the volume may be difficult. Some presenters may include PowerPoint presentations or other visual aids, and some presentations may take the form of workshops that require fine motor skills to participate. [top | section top]

May I bring my service animal to Ascendio?
Yes, of course. There is an opportunity to let us know about your service animal in the registration process. We would also love it if you could send us an email at registrar@hp2012.org letting us know what sort of animal you’re bringing, so that we can let people with serious allergies know what sort of animals they might encounter. If you let us know what your service animal’s name (or fandom name), we can make a badge for them – at Infinitus, one of our attendees was a black service dog going by the name “Padfoot” for the weekend! [top | section top]

What allergens might I encounter at Ascendio?
Unfortunately, there are many allergens you may encounter. In previous years, attendees have brought service animals to the conference. Nuts, strawberries, seafood, and other common allergens are frequently present in buffet-style meals at our conferences (see the question about dietary restrictions). Some attendees smoke, and while there are designated smoking areas, the scents do tend to linger. Finally, some formal programming sessions that involve crafting and the craft faire, vendor room, and art gallery may include materials that some of us are allergic to, such as feathers, wool, and latex. [top | section top]

I have dietary restrictions. Will there be anything that I can eat at Ascendio?
We can provide you with a kosher, celiac-friendly or allergen-free meal at any food event, but you must tell us about your needs ahead of time. The registration form includes a space to indicate your dietary restrictions, and these will be taken into account.Upon sitting down at a food event at Ascendio, please tell your server if you have dietary restrictions. They can then bring you the correct meal. At buffet meals, at least two dishes will be vegan; if you have other dietary restrictions, please inform the hotel staff and they will bring you a plated meal that fulfills your needs. [top | section top]

What are some of the potential barriers to accessibility at Ascendio?

• While the Portofino Bay Hotel is beautiful and entirely ADA-compliant, its layout may prove a challenge for those of us who do not have a natural sense of direction. Ramp entrances sometimes separate those of us who do not use stairs from the rest of their party.
• We cannot provide translators or captioning – the expense is simply too great. (If you are able to translate, especially if you are able to translate ASL, and would like to volunteer to help translate some of the major events, please let us know at volunteers@hp2012.org!)
• Latex balloons may form part of the decorations. In general, we cannot guarantee an allergen-free con.
• Unfortunately, we have no control over the hotel’s lighting. While very little of it is fluorescent, that which is cannot be altered, and those of us with severe light sensitivity must take this into account.
• Ascendio is not a scent-free con. Those of us with scent sensitivity may particularly wish to avoid the vendor room and craft fair, which often include vendors and crafters selling scented bath materials and incense. Smoking is not allowed within the official conference hotel, but some attendees do smoke.

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• I’m a member of the press and would like to cover Ascendio. What is your press policy?
• I run a Harry Potter website / newsgroup / podcast / etc. Does that mean I can come on a press pass?
• I have a business, and I would like to sell my products at Ascendio. Is this possible?
• What kind of sponsorships does Ascendio need?
• Can I feature an Ascendio banner or icon on my website?
• I (or my group or business) would like to make an in-kind donation. How can I arrange it?
• I (or my group or business) would like to put flyers or gifts in the bags Ascendio gives out at registration. How can I arrange it?

I’m a member of the press and would like to cover Ascendio. What is your press policy?
Credentialed media are welcome to attend Ascendio and cover its events. Please contact Heidi Tandy at pr@hp2012.org to request information on press passes. [top | section top]

I run a Harry Potter website / newsgroup / podcast / twitterfeed / etc. Does that mean I can come on a press pass?
It depends on whether you meet our requirements. Contact Heidi Tandy at pr@hp2012.org to get more information about press badges. [top | section top]

I have a business, and I would like to sell my products at Ascendio. Is this possible?
Yes. In order to do so, you will need to purchase a vendor booth. Please visit our Vendor Information Page or contact Vendor Room Chair Bekki Olivieri at vendors@hp2012.org to demonstrate your interest. If you are a crafter/hobbyist who earns under $5000 per year from sales of crafts or artisenal work,  you can participate in our third Craft Faire; learn more here. [top | section top]

What kind of sponsorships does Ascendio need?
Ascendio needs individuals, groups and businesses to sponsor particular events and amenities. For example, we would love it if a group sponsored free internet in the Common Room, or even internet kiosks (like we had at Azkatraz), and we are looking for sponsors to supply tote bags for registrants, sponsor badgeholders, or underwrite workshops. If you would like to sponsor Ascendio personally, you can do this easily from within the registration system; there is a “donations” line which allows you to do so. You can also sponsor a reception for attendees, or one that’s open to the general public. If your group or business would like to sponsor an aspect of Ascendio, contact us at sponsorship@hp2012.org. [top | section top]

Can I feature an Ascendio banner or icon on my website?
Yes, of course! You can take this one. The art is by the lovely Carin.

You can find some gorgeous ones by Mary here, as well as a countdown widget! If you’re interested in making banners or buttons for us, please email Heidi at pr@hp2012.org. [top | section top]

I (or my group or business) would like to make an in-kind donation. How can I arrange it?
Email us at sponsorship@hp2012.org. [top | section top]

I (or my group or business) would like to put flyers or gifts in the bags Ascendio gives out at registration. How can I arrange it?
Email us at registrar@hp2012.org. [top | section top]

Contact us at chairs@hp2012.org, ask us a question on Twitter, contact us via Facebook, or submit a question on Tumblr. Please give us a few days to get back to you.